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Hi Robert,
you don't actually say (or did I miss it), but are you running Windoze Vista or something else?
I found that with Win XP, you need the latest service pack, otherwise the canon software does what you said. The same thing with Vista - you need the latest service pack - it's like 150 MB or something.
I ended up running the canon software on my old 300 MHz laptop with Win2000 until I got a new computer with Vista, and then I had to spend a day downloading service packs and patches ("Updates" in Microsucks speak) before it worked under Mista.
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