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If you loosen the RA clock ring screws out a fair bit and unlock the RA axis can you rotate the clock ring and the RA axis together whilst holding the RA clock ring with your thumb across the clock ring and mount axis
If so you can set your home position
The clock ring is only a marker for setting home position against the pointer on the mount
I coloured my DEC and RA raised cast pointer marks on the mount with black permanent marker to make them easier to see and align to
Another question , is your mount brand new or second hand ?
If brand new I would contact your supplier and ask for a warranty repair if you can solve this issue
If you understand the concept of setting home position on your mount , I’m sure you can resolve this issue
Good luck !
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