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john is correct, expectation disappointment is pretty common. contrast is the problem, Jupiter is too bright and there is little contrast between the bands or the red spot and it'll take a while watching for your eye to adjust. a filter might help and/or if your scope end cap has a removeable center you can just remove that to reduce the light coming into the scope as a way of dimming jupiter. You will never see anything through an eyepiece that matches the great photos we see, especially colours, our eyes generally see in black and white , even still things like the orion nebula are spectacular to see for yourself at an eyepiece.
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