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Hi Danny,
Ive used Starsense for a number of years, both on Celestron and SW mounts.
The commonest reason for Alignment failing IMO, is a user error in time/date and location.
These must be setup carefully, and you should check that you've entered the correct time, date and most importantly location. Also just check that you have correctly setup Eq as the mount type in the SS hand controller.
let us know, its usually something simple. Although not critical you should be roughly polar aligned: ie mount pointing to SCP.
Cheers
Hemi
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