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Old 11-06-2019, 11:13 AM
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alocky (Andrew lockwood)
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Join Date: Aug 2010
Location: perth australia
Posts: 1,287
I think the really disappointing aspect is the complete lack of response from Orion to Paul. Its not a bargain basement telescope, and I would consider it to be in a similar price band to the ASA telescopes, in fact, the two companies used some of the same components. I had some issues with my ASA 16, for example, the coating on the secondary failed prematurely (and I suspect this was in fact from Orion optics). The difference is ASA were extremely apologetic and paid for me to get it recoated by Wayne Sainty without hesitation. Likewise, some of the more serious issues I had with the mount that were actually inherited from the previous owner they rectified at cost. This level of service should be normal from any manufacturer, not just a premium one. Our pursuit of a bargain has normalised some poor behaviour from the supplier!
Regards
Andrew.
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