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Karl,
That’s unusual I’ve never heard of a failed cable before
Did you install the driver for the Virtual Com Port from the FTDI site.You have to select the one that corresponds to your laptops operating system ( windows 10 ) Refer to FTDI application note AN _396 titled FTDI Drvers Installation Guide for Windows 10
Remember maximum length on USB is 5 metres. Did you use a USB extension lead or just the USB2EQ5 cable on its own
Can’t think of anything else ? If the FTDI driver is installed you should see the virtual com port in Device manager under ports - USB serial port (COM3)
Shouldn’t even have to touch the EQMOD toolbox
Just checking your going straight to the mount ( hand controller unplugged and removed )
Martin
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