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Hello Carlton,
Try to narrow down the problem. You mentioned that you can't see the stars even using live view at 10x. What if you try a camera lens, albeit even at lower focal length, with the control software, can you then focus a clear image in live view on the camera screen or on the screen (if it exists) in the software ? If you can thus get a clear image to focus then look to the telescope and its interface for the issue, spacing , focus range etc. if you can't get a clear focusable image with the lens, then your issue is with the camera side of things.
PS... Max out the screen brightness.
Best
JA
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