I submitted a TIO complaint about a month ago, and granted, Telstra was quick off the mark to "rectify" the problem - slow internet (only slightly better than dial up) and frequent drop outs (20 to 30 per day).
Initially, they sent a tech, who re-ported us onto a better/freer port. Worked well re drop outs but the speed was still between 3mb/s and 6.6mb/s - ADSL 1 speed.
Today, in a further effort to appease, they upgraded our plan from 500GB/month to 1 TB / month (whereas most we EVER used was 250GB /month). So, now we have even more bandwidth that we can't utilise!!!
- it's like a dog chasing it's tail! That's ALL they can do, apparently (despite me saying how about refunding us 3 months of "service" where we had all the drop outs, or dropping us to a price/month commensurate with our speed and average usage).
Shame I can't on-sell bandwidth
Way to go telstra - compensate the customer with a completely hollow fix. Might be satisfying for some gaming kid, but even watching Netflix we don't get above 250GB/month...