You are not alone there are problems with "these" cameras on all forums, I avoided Orion and Meade completely, good luck
GOOGLE "Orion SSAG problems" as I did for forum solutions
https://indilib.org/forum/ccds-dslrs...utoguider.html
Unfortunately it makes a "good price" less so if it was considered part of the deal, if unexpected and not considered then nothing lost