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Old 10-06-2010, 08:04 AM
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JohnH
Member # 159

JohnH is offline
 
Join Date: Feb 2005
Location: NSW
Posts: 1,226
Astronomik customer service.

Just wanted to report a piece of outstanding customer service from Astronomik.

A while back I bought Ha and Oiii Astronomik filters on IIS, I was happy with the Ha filter but it took me a while to get around to using the Oiii one as I only had a manual FW at the time...anyway when I finally did get to use the oiii filter I got distorted star shapes and reported as much here. I could not get to the bottom of this and sent my images to Astoronomic who instantly agreed to replace it - and the Ha filter for good measure - even though it was far from clear the filter was the issue and they were not new.

What a NICE surprise to see a company that cares so much about the performance of their product.

I have the new filters in operation now - and the first result is here:

http://www.iceinspace.com.au/forum/s...ad.php?t=62210

I am happy now!
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