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So I tend to the paranoid when email goes mysteriously awry (I have had an account hacked and separately had a $2000 credit card charge made to my card with China Southern Airlines, from South America) and would suggest you change your password, plus the passwords of other accounts which you use this email address to register with... Just in case. I wouldn't put it past some auto-emailing hacker/spammer software to hide its tracks by deleting all mail.
Aside from that I'm afraid I can't be of much help as I haven't been on Westnet for more than 15 years... try their tech support. They used to be half decent, maybe not as much now they're owned by TPG but you never know. Maybe the good staff haven't all quit yet!
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