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I originally bought my Lunt solar scope from them a few years back who were great to deal with but lately not so much.
I send them emails and get no reply until I call the store up. They said they seen my email just had no time to reply. If they are that busy it sounds like they need to hire another employee to just answer emails. I inquired about a product to which they had to contact the supplier to get a price and ETA, still haven’t heard back from them. I have contacted the supplier directly in the past before and got a reply within 24 hours, and they are on the other side of the globe!
They were good a while back but lately been having a lot of issues.
Their prices are great and range good but their customer service needs a bit of work.
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