Quote:
Originally Posted by bluesilver
Yes,. Checked them multiple times, Andrews now are not interested in sending me a replacement base while I send mine back,. Basically been dropped by them as they are heading into a 2 week break Friday.
Disappointed on their behalf and slow actions.
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Andrews is a discounter, consider how their business model works, they are a small shop and much of what they sell is held (probably) in a bonded warehouse (GSO, etc where they directly import), or by TASCO directly (in the case of Skywatcher products) perhaps in their bonded warehouse. So Andrews would not have access to a replacement base without requesting a unit from TASCO - in which case they (Andrews) then have to pay for it (without an order so its a cost on them for the entire scope assembly, import charges, etc).
Once Andrews sells a TASCO sourced product, if a warranty claim is made, then TASCO's process is invoked.