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Old 02-07-2020, 10:26 PM
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mswhin63 (Malcolm)
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mswhin63 is offline
 
Join Date: May 2009
Location: Para Hills, South Australia
Posts: 3,620
The possible reason that Telstra does not provide it as too many people expect too much from Telstra in providing the full 100 connection, anything low then people complain. I found out that complaints to the ombudsman cost the providers minimum $40.00 for each message that is transmitted from the ombudsman to the providers. Then there is the cost of handling the complaint and the amount of time for a rep to handle it. For any provider that will add up, so to cover the cost of complaints the simple solution is not to provide it.
I am sure they have done their math and decided the cost outway the income from 100M rates on a low guaranteed connection.
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