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Problem is some of us are time poor and don't have the time to sit on the phone, it is one of my pet hates to have to wait on hold and try and describe what I want or worse you have to call then leave a message then wait till they call back, usually when you can't get back to the phone because of work or other commitments, I could go on and on. Email is a great failsafe so long as a company bothers to respond. I've emailed companies both here and overseas and received response well within the next hour or so, sometimes within the first 5 minutes, it opens up a dialogue of conversation so that when I am ready to purchase and need to call the other party is expecting me to do so.
Common courtesy gets you very far.
I'm glad your experience was a fgood one Alex, being ion the same area as the company is awesome but since Bintel left Melbourne we are very hard up on good and quality and affordable service
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