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Hi everybody,
Thanks for the replies.
I eventually sort the help of a computer tech who was also into photography. He said that he had previously seen this problem.
He turned off 'Photos' so that the camera would not try to download automatically on connection.
From there, I can now go into Devices and Drives and download directly from the Canon Drive and save the images directly into pictures.
Below are the boring step by step details for the downloading into my computer, which runs on Windows 10.
Click on:
File Explorer
This PC
Canon EOS 50
SID
DCIM
100 Canon
Then the image that U wish to save.
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