One thing I would check Alex, and this is assuming you haven't already tried, is to just make sure that the USB connector you're plugging in to can work with other devices (USB mouse, thumb drive, etc). My laptop has Windows 10 and I've had a few problems with my USB ports not recognising things occasionally.
If that fails, try to manually install the driver from here:
http://www.qhyccd.com/file/repositor...estEdition.zip