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Years ago I owned an SBIG ST 2000xm and the filter didn't work at all -wouldn't rotate but SBIG arranged and paid for the collection to fix. When it arrived back it worked too well in as much as now the filter wouldn't stop rotating! Off it went again at their effort and expense
I was left thinking 10 out of 10 for customer service but 2 out of 10 for quality control. Oh, and the chip was dirty too and they said I must have opened it and exposed in it I know I didn't which meSns that's how it left their workshop.
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