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Over 2 months now and still waiting.
I have an email trail supplied by Atik, they have kept me in the picture. It must be extremely frustrating for them as well. To have an item sitting there , in customs, for 7 weeks is surely unacceptable. It's right out of "Little Britain", computer says no etc.
It seems the camera has finally cleared customs, "Your parcel has now been released from Customs and is being processed through our main distribution centre." but I may have to pay some duty. Still don't know.
How this is possible for an item returned for repair is beyond me.
How long will processing take?
This whole saga is very bad for UK industry as a whole.
I purchased the QSI camera when it was a US company. I would not buy another one, or any UK based item, after this experience.
Not because of the camera, which I have been very happy with, but UK public service is and has always been very poor in my experience.
I'm not picking on public servants here, I was one my self for 40 years, but in the UK they seem to be a breed apart.
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