Lesson learnt: always pay the extra money for a tracking number when returning a faulty item to a merchant.
Returned a faulty item (LV Autoguider) back to a merchant in Italy. Item should of well arrived at its destination by now. Merchant is claiming that they have not received the item. Merchant is asking for a tracking number. Luckily I took out postal insurance before sending. Either the item has been lost or the merchant is lying to me. Not happy with the service I have been receiving. I had to pay for postage to return
Don't deal with LV Autoguiders from Italy, poor customer service and I have recently found out that the LV Smartguiders are not so smart. Wish I had known this before purchasing product. Did some research on the net before purchasing and saw some good reviews.