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Form my 350D at some point, some day my computer without waring decided not to open EOS Utilities whenever the camera was connected, from then on. I was still able to open it manually once having connected the camera and use it fine. That continued for at least a year or two. Then when I bought my 7D and installed it's new version of EOS Utility the problem went away. If you are still having troubles I'd suggest at least plugging the camera in and trying just opening the EOS Utility software manually.
Roger.
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