sheeny
07-01-2012, 08:49 AM
Just got back from holidays to find my desktop PC is very sick.
Its running Windows 7 Ultimate and ESET NOD32 antivirus.
First thing I noticed was it would not connect to the network:
it says no network is available
cables are all OK
network is working fine for other puters
ESET NOD32 also has a message saying it could not protect email and web services because the Diagnostic Policy Service is disabled. When I run services.msc I can't enable/start the Diagnostics Policy Service. I get an Error 5. Also can't correct it from the trouble shooter as an administrator.
I also noticed some other odd things like the computer is supposed to be part of a home group, but the link to view/change the homegroup password does not respond.
In case it was a virus I ran a scan, which came up with 1 infection which it supposedly cleaned, but I didn't see any details.
I had a suggestion of uninstalling and reinstalling ESET NOD32 to straighten that out, but now I've uninstalled it I can't reinstall it. It just says an error occurs and backs out of the installation.:shrug:
It was also suggested I should do a windows repair, but when I put my windows system disk in, I only get the option to install - not to repair. Does a repair option come up after the install option? I've been caught this way years ago on XP and ended up with 2 windows installations:rolleyes:.
I'm hoping my son can come out tomorrow and help me sort it out, but I'd appreciate any leads and suggestions anyone can make about how to progress with solving this. I'm a bit lost ATM I must admit.
I'm feeling sort of bogged and not sure what to try next.
Thanks,
Al.
Its running Windows 7 Ultimate and ESET NOD32 antivirus.
First thing I noticed was it would not connect to the network:
it says no network is available
cables are all OK
network is working fine for other puters
ESET NOD32 also has a message saying it could not protect email and web services because the Diagnostic Policy Service is disabled. When I run services.msc I can't enable/start the Diagnostics Policy Service. I get an Error 5. Also can't correct it from the trouble shooter as an administrator.
I also noticed some other odd things like the computer is supposed to be part of a home group, but the link to view/change the homegroup password does not respond.
In case it was a virus I ran a scan, which came up with 1 infection which it supposedly cleaned, but I didn't see any details.
I had a suggestion of uninstalling and reinstalling ESET NOD32 to straighten that out, but now I've uninstalled it I can't reinstall it. It just says an error occurs and backs out of the installation.:shrug:
It was also suggested I should do a windows repair, but when I put my windows system disk in, I only get the option to install - not to repair. Does a repair option come up after the install option? I've been caught this way years ago on XP and ended up with 2 windows installations:rolleyes:.
I'm hoping my son can come out tomorrow and help me sort it out, but I'd appreciate any leads and suggestions anyone can make about how to progress with solving this. I'm a bit lost ATM I must admit.
I'm feeling sort of bogged and not sure what to try next.
Thanks,
Al.