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Imme
20-05-2018, 08:07 PM
So I dropped my asi1600 OSC today....hard

Switches on, cools, but won’t download pics.

Does zwo have a service dept?

raymo
20-05-2018, 08:13 PM
I'm truly sorry to hear of your misfortune.
raymo

PKay
20-05-2018, 10:59 PM
A real bummer Jon :(

I have a lanyard attached to the camera, just in case...

Try calling Bintel, they will help.

Imme
21-05-2018, 08:02 AM
So the story continues......with a happy ending, I hope.

It appears to be a cable issue now. I quit in frustration last night but with a clear head this morning I went back to the obs and changed out all the cable....now downloading and cooling.

I may have dodged a bullet

Atmos
21-05-2018, 08:34 AM
That's really good to hear! Sometimes the best thing we can do is sleep on the problem and in the morning with a cool head it's easier.

AstralTraveller
21-05-2018, 09:14 AM
After 20 years attending to scientific instruments (mostly a mass spec) I know well that there are times when you should walk away. Sometimes for just a minute, sometimes overnight. Only occasionally do I think it should be forever. The other thing is that no one ever complains when an apparently major problem turns out to be a cable (or $20 switch etc).