Andy01
11-02-2016, 12:02 AM
Warning, bit of a rant ahead....
So having decided to purchase a new Stellarvue Sv70t refractor, I bought their club membership to get their discounts but still had a couple of questions about the right adaptors for my QSI etc.
I've now emailed them four times in the past fortnight, to both the generic an Vic@ email addresses without a response.
Thinking maybe my emails are caught up in their spam filter, I've also posted the request for info on their FB page, without a response.
But the automated response on their webpage ordering system keeps emailing me asking me to complete my order!
To which I reply, without response.
I don't want to stump up the not inconsiderable $ without having my questions answered by an actual person first.
It just a busy one man show with a great website or are they out of business?
I'm on the verge of picking up the phone and calling them direct in the USA.
Any SV owners know what's going on?
Cheers
Andy
So having decided to purchase a new Stellarvue Sv70t refractor, I bought their club membership to get their discounts but still had a couple of questions about the right adaptors for my QSI etc.
I've now emailed them four times in the past fortnight, to both the generic an Vic@ email addresses without a response.
Thinking maybe my emails are caught up in their spam filter, I've also posted the request for info on their FB page, without a response.
But the automated response on their webpage ordering system keeps emailing me asking me to complete my order!
To which I reply, without response.
I don't want to stump up the not inconsiderable $ without having my questions answered by an actual person first.
It just a busy one man show with a great website or are they out of business?
I'm on the verge of picking up the phone and calling them direct in the USA.
Any SV owners know what's going on?
Cheers
Andy